The Habitat for Humanity of Worcester County ReStore is seeking a part-time Manager to be responsible for the overall business operations and performance of the ReStore with a focus on acquisition, marketing and sale of quality donated goods. This position supervises a staff of 3, oversees all volunteers in partnership with the volunteer coordinator, and reports to the Executive Director. The ReStore is located at 11307 Manklin Creek Road in Ocean Pines, MD. Managers work a total of 24 hours per week Tuesday through Friday and 3 Saturdays per month. The compensation range for this position is $24-$26 per hour based on experience.
Interested candidates should carefully read the job description and send a resume and cover letter to inquire@habitatworcester.org. Please, no phone call inquiries. Applications will be accepted until the position is filled.
Responsibilities
Customer Service/Volunteer & Staff Management.
● Interview, orient, and train staff and Volunteers
● Monitor and evaluate staff and Volunteer performances through yearly reviews in coordination with the
Executive Director
● Inspire, encourage, coach, counsel, mediate and discipline staff and Volunteers to
provide motivation to increase productivity and sales
● Monitor staff schedules and Volunteer shifts,ensuring coverage, assigning daily tasks to all
● Enforce adherence to safety practices by all staff, volunteers, customers, and donors in store
● Conduct scheduled meetings
● Assisting with merchandise, clarifying policies, responsible for resolving disputes, answering phone,
greeting customers.
● Responsible for reviewing staff time sheets and sending to bookkeeper for payroll
Sales Floor Management
● Manage donation flow from entry, pricing, display, sale and exit for maximum revenue
● Research pricing of donations with Assistant Manager and trusted volunteers
● Conduct monthly markdowns and sales on ticketed/overstocked/"dead merchandise"
● Maintain entire facility in compliance with HFHI/state/local laws/OSHA regulations that apply to
staff and Volunteer activities, store safety, box truck/equipment use
● Assert management presence during store hours through visibility throughout store
● Manage drop offs in accordance with what's acceptable/not
Back Room Management
● Responsible for seeing that all items are priced and organized.
● Ensure adequate coverage for pickups and acceptance of donations.
● Work in tandem with donations coordinator and ReSupply third party pick up service
● Manage incoming donations so that clean, priced merchandise flows from the back room to the
show room in an efficient & quick manner.
Donation Procurement
● Initiate sales floor moves to improve display of continuously changing merchandise
● Procure donated items for display purposes, or construction of displays to increase store's
profitability
● Develop rapport with other neighboring ReStore Managers
● Develop strategies with Assistant Manager and Donations Coordinator for incentive of large,
local businesses to make donations
● Speak privately, or publicly to all who could be potential donors, or proponents of Habitat for
Humanity's mission and vision
Safety
● Organize safety meetings with all staff and volunteers.
● Ensure that all policies are followed as outlined in safety manual and update the manual as
needed for changes in policy, law, or circumstances.
● Identify safety hazards and eliminate them or bring them to the attention of the Executive
Director to mitigate them.
Finance and Administration
● Account for safe contents
● Make weekly Bank Deposits deposits on Tuesdays delivering receipts to bookkeeper via
Google Drive
● Request necessary business purchases
● Responsible for the POS system (Clover)
●Generate monthly projections to develop annual budget
● Responsible for hitting budget goals
Public Relations, Marketing and Advertising
● Work with Assistant Manager and Marketing Coordinator on weekly sales and monthly
promotional calendar
● Develop new ideas to bolster revenue
● Create, plan and implement store events with Assistant Manager and Donations Coordinator
Skills and Experience
● A minimum five years experience managing people in a retail, big box, or hardware
environment
● Strong interpersonal and communication skills with groups and individuals
● A proven history of building cooperative, mutually beneficial/long-term relationships
● A demonstrated ability in leading, training, managing and motivating staff and volunteers in
a consistent manner
● Ability and capacity to adapt to rapidly changing conditions/situations, prioritize, make quick
sound, positive decisions and anticipate, address and solve problems calmly
● Experience in making, soliciting, and securing donor contacts
● Proficient with Google Drive and POS systems
● Willingness to work occasional evening hours for outreach and events
● Understands and supports the mission of Habitat for Humanity and the nature of the
ReStore's role as revenue support
● Learn policies and procedures quickly and revise and or add as circumstances require
● Possessive of a sense of humor and the ability to look chaotic/confrontational situations in
the eye and put them in perspective
● High standards of personal and professional integrity and accountability, and the ability to
hold staff and volunteers to the same standards
● Demonstration of detailed, organizational, and follow-through skills
Building and Vehicle
● Responsible for the scheduling and maintenance of the ReStore truck
● Responsible for DOT compliance and annual filings, MVA registration
● Responsible for the Restore building and any issues that may arise to be addressed with
landlord, or fixed internally; Ensure regularly scheduled maintenance for HVAC and fire
extinguishers
Working Conditions and Physical Demands
● Ability to lift/position 50 +,pounds frequently
● Standing, bending, kneeling, reaching frequently
The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities,
duties, and skills required of the position. All employees may have other duties assigned at any time.
We are an equal opportunity employer. Applications are considered for positions without regard to
veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical
or mental disability, genetic information or any other category protected by applicable federal, state, or
local laws.
