We are seeking a Family Services Coordinator who will build and maintain the pipeline of partner families by leading the efforts to recruit qualified partner families for both homeownership and home repair opportunities.
As a Family Services Coordinator, you will enhance and maintain the pipeline of partner families by leading efforts to recruit qualified partner families. This could look like recruiting partner family applicants for traditional homeownership opportunities or for expanded housing products such as A Brush With Kindness (ABWK) or critical home repair (CHR). Also, this might include working with the Family Selection committee to select partner families for a variety of housing products, conduct applicant orientations, and work with the Family Services Committee and staff to provide educational opportunities to partner families.
Service Week: 35 hours per week
Primary Goals/Duties:
This member position will build and maintain the pipeline of partner families by leading the efforts to recruit qualified partner families for both homeownership and home repair opportunities
Will educate the families about program requirements and the homeownership process
Work hand in hand with the Family Selection Committee
Monitor and track the completion of sweat equity hours once a family is approved
Will monitor and track the earnest money escrow deposits
Will act as the mentor and point of contact for family questions during the build process and beyond
This member position is designed to move affiliate substantially forward in accomplishing the affiliate’s goals regarding families served
Additionally, the member will assist with the larger community outreach goals by hosting bi-monthly training on homeownership, financial literacy, and specialty programs for current Habitat families, as well as prospective families and the community at large
Work directly with 44 families enrolled in a “path to homeownership program” in Cannery Village to educate them on homeownership
Responsibilities of the Position:
Recruit partner family applicants for traditional homeownership opportunities or for expanded housing products such as A Brush With Kindness (ABWK) or MEMA Hazard Mitigation Program
Develop marketing plan to reach prospective families more effectively
Coordinate existing programs to attract qualified families as needed
Assist Family Selection Committee responding to inquiries about homeownership
Conduct social media campaigns to educate prospective homeowners on Habitat’s homeownership program, as well as general campaigns educating the public
Conduct applicant orientations
Work with the Family Selection committee to select partner families
Speak to various community organizations about the homeownership and repair programs
Attend Family Selection meetings and prepare summaries for committee
Track partner family hours and send families monthly updates
Plan and carry out homeowner education courses. Recruit appropriate teachers/speakers as needed
Become familiar with homeowner files to be able to answer day-to-day questions
Assist Family Selection Committee and staff with collecting family information to prepare for closings
Work with families to purchase their homeowner’s insurance plans
Work with families to ensure they are making timely “earnest money” deposits
Host bi-monthly education courses taught by professionals in the mortgage and finance industry
Recruit partnering support from other area non profits and businesses to provide specialty training
Required Meetings, Training and Events:
On Site Orientation to local host site
On site training at neighboring affiliate specific to AmeriCorps program; group professional development
HabitatLearns “Foundations of Habitat” series
Lockton Safety Courses
National Service Leadership Conference (fall)
Build-a-Thon (spring)
National Days of Service (MLK Day required, 9/11 Day of Remembrance and AmeriCorps Week encouraged)
HFHI Host Site Monitoring Reviews and periodic check-in calls
Weekly meeting with direct supervisor
Life After AmeriCorps training (LAFTA)
Family Selection Committee meetings, family site visits, individual family meetings, scheduling and hosting homeownership education and training, home dedications, as appropriate
Annual staff/AmeriCorps team build day
Education/Experience/Knowledge/Skills required for this position
Valid Driver’s License and ability to meet host site’s insurance requirements.
Microsoft Office Suite (especially Word/Excel)
Knowledge of, and willingness to promote, the mission of Habitat for Humanity and AmeriCorps
Ability to work with a diverse group of people
Detail oriented and highly organized with strong written and verbal communication skills
Strong research skills and ability to work independently
Public speaking experience preferred
Marketing, social media and website experience
Experience with data tracking programs is preferred but not required
Knowledge of community development practices preferred
Knowledge of the mortgage industry is beneficial
Experience working in the affordable housing industry or other non profit for low to lower income families is beneficial
